CMHS Updates Related to COVID-19

During these challenging times, attending to your mental health is more important than ever. At CMHS, we are here to support you. Please note that all of our services are being provided virtually for the time being, due to the global COVID-19 pandemic. In addition to offering brief treatment for students residing in Massachusetts, we provide consultations for students residing outside Massachusetts and can help you connect with appropriate resources when needed. Ask a Counselor (15-minute telephone consultations), and several of our virtual support groups and workshops, are available to all undergraduates as well as to graduate students who have paid the comprehensive Health and Wellness fee—regardless of where you are located. To make an appointment or to discuss what might be most helpful, call us at 617-627-3360. Also regardless of your location, you can initiate telemental health counseling off-campus through HealthiestYou, the Thriving Campus referral platform, or through resources near your current location. If you would like assistance with the referral process, give us a call at 617-627-3360 and tell the front desk you are seeking remote referral help.  

After-hours:  For mental health crises, the after-hours counselor on call can be reached by dialing CMHS at 617-627-3360 and following the prompts. For more information, please visit our Mental Health Emergencies page.

Finding a Therapist in Your Home Community


Students are encouraged to access ThrivingCampus (Tufts’ referral database) at Students can search providers based on their current location, insurance and/or mental health needs. (Students on the school insurance, should check off the following insurance names that all work with their insurance: Tufts Student Insurance (StudentResources), Optum, UnitedHealthcare StudentResources, UnitedHealthcare and United Behavioral Health)

Additional Links Students Find Helpful

  • Psychology Today (search for therapists or psychiatrists by city)
  • Innopsych (search for clinicians of color by location)
  • Zencare (search for therapists in selected cities) 


A great way to connect with a licensed therapist who can offer support through phone or a web-based platform. Sessions are arranged to fit your schedule and you can access them through video, phone or text easily! There are different billing costs with each service. If you have Tufts school insurance (UnitedHealthcare StudentResources), you can access HealthiestYou at no cost. Students with the school insurance (UnitedHealthcare StudentResources) have a free account with HealthiestYouStudent may also access iHope

Understanding Your Insurance’s Mental Health Benefits

You can find out what the coverage is for outpatient counseling by calling the number listed on the back of your insurance card. You can ask the representative what the benefits cover, if there is a co-pay or deductible, and/or ask for assistance with finding in-network providers. Keep in mind that you should always confirm directly with your provider that they participate with your specific insurance plan.

Script for Students to Use When Calling a Provider

When you leave a message or talk to the provider, you should state your name and that you are a Tufts student. Tell them you are looking to connect to a long-term therapist and are wondering if they are accepting new clients. Tell them what kind of insurance you have and leave your call back number twice and spell out your e-mail address.

Tips for Managing Worries and Emotions about COVID-19

News reports about the coronavirus, together with predictions that the virus could become more widespread, raise numerous concerns and make many people worry.

  • Obtain accurate information and limit exposure to social media and news reports that provide no new information or inaccurate information. Here are some reliable sources of information: Centers for Disease Control and Prevention (CDC), World Health Organization (WHO).
  • Keep things in perspective. Avoid worst-case-scenario ruminations. It can be helpful to shift your focus to things within your control rather than things outside your control.
  • Acknowledge reactions. Allow yourself time to reflect on what you are feeling and how you may be reacting to any fears and uncertainties.
  • Stay connected. Maintaining social networks – even if it must be done remotely - can foster a sense of normality and provide valuable outlets for sharing feelings and relieving stress. Feel free to share useful information you find on governmental websites with your friends and family. It will help them deal with their own worry. If your day to day activities are disrupted, create structure in your day by creating a daily schedule including such things as; a consistent bedtime and wake up time, eating meals at regular times, scheduling regular phone/video contact with friends and family, and planning particular times for hobbies, homework, etc.
  • Follow the prevention and protection tips given by medical professionals such as the national medical authorities and your own medical doctor. • Practice calming rituals. Stay grounded in the present moment, which can help you maintain an internal sense of stability and balance when outside events feel threatening.
  • Use active coping skills. These may include journaling, meditation, playing or listening to music, prayer, exercise, watching favorite shows, art projects, and more!
  • Avoid stigmatizing or generalizing. In times of uncertainty our thoughts can become less compassionate and more fear based. Keep in mind the kindness and empathy with which we always strive to treat one another as we address this challenge together.

Additional Online Resources



Message from Our Partners

The Haven at College Virtual Outpatient Center: Mental Health and Substance Use Disorders

The Haven at College, in collaboration with Tufts, provides college students with outpatient treatment and recovery programs for mental health and substance-use disorders. The Haven is now admitting students to its confidential virtual outpatient program. All online outpatient services are covered by Tufts’ student health insurance. Students can connect with like-minded peers who, along with Haven clinicians, provide community, accountability, and relief from isolation during this challenging time. Treatment services include: group, individual, and family therapy; case management; life skills and educational sessions; as well as recovery coaching; family support; online recovery meetings; and online peer support. Learn more about all their programs at or call 888-224-2836 for more information.