Off-Campus Referral and Support

Listed below are helpful tools/resources for any student who is seeking referral information and ready to connect with a provider in the community for long-term therapy/treatment.

ThrivingCampus

CMHS has partnered with a comprehensive referral platform called ThrivingCampus. This user-friendly site, gives students the ability to search providers in the area based on their insurance/mental health needs. Students are encouraged to access ThrivingCampus at tufts.thrivingcampus.com 
 
(Students on the student health insurance should check off the following insurance names that all work with their insurance: Tufts Student Insurance [StudentResources], Optum, UnitedHealthcare StudentResources, UnitedHealthcare, and United Behavioral Health.)

Additional Links Students Find Helpful

Script to Use When Calling Providers

When you leave a voice message or speak to a provider of interest, state your name and that you are a Tufts student. Tell them that you are looking to connect to a long-term therapist (or psychiatrist) and are wondering if they are accepting new clients. Inform the provider what kind of insurance you have, leave your call back number twice and spell out your e-mail address.
 
Students typically meet with a few providers (no more than 3) for an initial appointment and then see which one they would like to continue working with.
 
Understanding the Cost of Therapy/Your Insurance Benefits

For the 20-21 coverage year, students with the student health insurance have $10 co-payments per visit for any in-network UnitedHealthcare StudentResources/Optum provider.

If you have another insurance, you will need to call the number listed on the back of your insurance card in order to confirm cost. Once you dial the number, you will speak with a representative from your insurance company. They will ask you to verify some information to ensure that you are the individual covered by the insurance plan. When they ask why you are calling, you can say “to find out what my benefits will cover for outpatient counseling.” Most insurance plans require a payment for each visit you make to a therapist. You will want to ask how much you will pay per session; this is called a 'co-pay'. Some insurance plans have an amount that you have to pay out of your pocket first; this is called a “deductible.” 

Keep in mind that you should always confirm directly with your provider that they participate with your specific insurance plan.

Teletherapy
This is a great way to connect with a licensed therapist who can offer support through phone or a web-based platform. Sessions are arranged to fit your schedule, and you can access them easily through video or phone. There are different billing costs associated with each service. For more information you can visit: go.tufts.edu/telehealth.  
 
Students with the student health insurance (UnitedHealthcare StudentResources) have free access to mental healthcare through HealthiestYou, a national telehealth service. Students interested in connecting (including internationally) with a therapist or psychiatrist for free should download the HealthiestYou App via App Store or Google Play or at www.telehealth4students.com.
 
Please visit this FAQ page for more information on HealthiestYou's virtual counseling.
 
If you have another insurance, you can contact them to find out which telehealth company you can use. iHope (www.ihopenetwork.com) is a teletherapy company that contracts with most insurances.
Important Information for Students on the Student Health Insurance (UHCSR)
Coverage (for the 20-21 year) on the student health insurance (UnitedHealthcare StudentResources) ends on August 19th, 2021. There is no referral required for mental health treatment. For questions you can contact us via email at studenthealthinsurance@tufts.edu.
 
For more information about the insurance you can visit: go.tufts.edu/studenthealthinsurance.
Looking for Support to Connect Off-Campus?

Students interested in receiving on-going support while they get connected to a provider in the community are encouraged to schedule an appointment with CMHS’ Care Manager. The Care Manager serves to connect students regularly to providers/agencies off-campus and provides case management support for continuity of care.

James Kane, Care Manager/Staff Clinician can be sent a message directly through the Patient PortalStudents can schedule an initial appointment by calling 617-627-3360.

Disclaimer:
  • Referrals made by Tufts University Health and Wellness should not be considered to be recommendations.
  • Tufts University does not license, endorse, or recommend any particular provider, nor does it conduct any due diligence about the quality of the care given by any provider. 
  • Tufts University is not responsible for the professional services rendered by those healthcare or counseling professionals and is not responsible for their availability.
  • Those healthcare or counseling professionals will not refer your healthcare matter back to Tufts University Health and Wellness and will not share any personal health information with Tufts University Health and Wellness unless you make a specific written request in accordance with applicable law. 
  • Tufts University urges students (i) to check with their insurance company whether the provider is covered as an “in-network provider” prior to the first appointment; and (ii) to interview the provider at the first appointment to make sure such provider is a good fit.