Off-Campus Referral and Support

Listed below are helpful tools/resources for any student who is seeking referral information and ready to connect with a provider in the community for long-term therapy/treatment.


CMHS has partnered with a comprehensive referral platform called ThrivingCampus. This user-friendly site, gives students the ability to search providers in the area based on their insurance/mental health needs. Students are encouraged to access ThrivingCampus at 
(Students on the student health insurance should check off the following insurance names that all work with their insurance: Tufts Student Insurance [StudentResources], Optum, UnitedHealthcare StudentResources, UnitedHealthcare, and United Behavioral Health.)

Additional Links Students Find Helpful

Script to Use When Calling Providers

When you leave a voice message or speak to a provider of interest, state your name and that you are a Tufts student. Tell them that you are looking to connect to a long-term therapist (or psychiatrist) and are wondering if they are accepting new clients. Inform the provider what kind of insurance you have, leave your call back number twice and spell out your e-mail address.
Students typically meet with a few providers (no more than 3) for an initial appointment and then see which one they would like to continue working with.
Understanding the Cost of Therapy/Your Insurance Benefits

*Starting Thursday, August 20* Students with the student health insurance have $10 co-payments per visit (for the 20-21 coverage year) for any in-network UnitedHealthcare StudentResources/Optum provider.

If you have another insurance, you can find out what the coverage is for outpatient counseling by calling the number listed on the back of your insurance card. You can ask the representative what the benefits cover, if there is a co-pay or deductible, and/or ask for assistance with finding in-network providers. Keep in mind that you should always confirm directly with your provider that they participate with your specific insurance plan.

This is a great way to connect with a licensed therapist who can offer support through phone or a web-based platform. Sessions are arranged to fit your schedule, and you can access them easily through video or phone. There are different billing costs associated with each service. For more information you can visit:  
*Starting Thursday, August 20* Students with the student health insurance (UnitedHealthcare StudentResources) have free access to mental healthcare through HealthiestYou, a national telehealth service. Students interested in connecting (including internationally) with a therapist or psychiatrist for free should download the HealthiestYou App via App Store or Google Play or at
Students previously using BetterHelp, please visit this FAQ page to learn more about the transition to HealthiestYou.
If you have another insurance, you can contact them to find out which telehealth company you can use. iHope ( is a teletherapy company that contracts with most insurances.
Important Information for Students on the Student Health Insurance (UHCSR)
Coverage (for the 20-21 year) on the student health insurance (UnitedHealthcare StudentResources) begins on August 20th. There is no referral required for mental health treatment. For questions you can contact us via email at
For more information about the insurance you can visit:
Looking for Support to Connect Off-Campus?

Students interested in receiving on-going support while they get connected to a provider in the community are encouraged to schedule an appointment with CMHS’ Care Manager. The Care Manager serves to connect students regularly to providers/agencies off-campus and provides case management support for continuity of care.

James Kane, Care Manager/Staff Clinician can be sent a message directly through the Patient PortalStudents can schedule an initial appointment by calling 617-627-3360.

  • Referrals made by Tufts University Health and Wellness should not be considered to be recommendations.
  • Tufts University does not license, endorse, or recommend any particular provider, nor does it conduct any due diligence about the quality of the care given by any provider. 
  • Tufts University is not responsible for the professional services rendered by those healthcare or counseling professionals and is not responsible for their availability.
  • Those healthcare or counseling professionals will not refer your healthcare matter back to Tufts University Health and Wellness and will not share any personal health information with Tufts University Health and Wellness unless you make a specific written request in accordance with applicable law. 
  • Tufts University urges students (i) to check with their insurance company whether the provider is covered as an “in-network provider” prior to the first appointment; and (ii) to interview the provider at the first appointment to make sure such provider is a good fit.