Telehealth Resources

Telehealth is a rapidly growing field that involves the use of technology to deliver healthcare services.  It is designed to provide convenient access to care that can be delivered when and where it is convenient for you!  The services described below connect students with licensed mental health professionals who are available through video, live chat, phone, or text, and can be accessed by computer, tablet, or smartphone. If you require a private space to access these services, please contact the Business Office and we will arrange a space for you at the Health Service. Your therapist will work with you to make sure the sessions are arranged to fit your schedule. 

CMHS has partnered with two resources to provide students with access to telehealth care. (Please be sure to note the disclaimer below.)

  1. BetterHelp is a service covered by Tufts' Student Health Insurance plan. Students under a private insurance plan may also use BetterHelp, but will be billed for their services.
  2. iHope is a service accepted by most major insurance plans, including Tufts' Student Health Insurance plan. iHope bills students for a copay according to their insurance plan.


BetterHelp is a service provided by UnitedHealthcare StudentResources that is available to all students enrolled in Tufts' Student Health Insurance plan. It offers its own panel of licensed therapists who are available to you via ongoing text communications, live chat, phone, video or groupinars, anywhere and at no cost to you. With this convenient and confidential service, included with your insurance plan, you’ll be matched to a counselor that best fits your needs. Our understanding is that you can request a new therapist if the one you are matched with does not meet your needs.

While BetterHelp isn’t a crisis solution, it can be helpful for ongoing help with issues like anxiety, eating disorders, depression and other mental health concerns. It might be a useful alternative for students who find an off campus referral difficult to navigate. If you require a private space to access time with BetterHelp, please contact the Business Office and we will arrange a space for you at the Health Service.  


An iHope therapist meets with you via videoconference. You can be anywhere you like -- all you need is a device, an internet connection, and privacy. iHope offers cognitive behavior therapy, a form of therapy that has been shown to help people with many conditions, including insomnia, anxiety, and depression. iHope works with students where it's convenient and on their schedule. iHope therapists treat students studying abroad and students who need to talk with a therapist at hours that match student's schedules. iHope's team gets you a supportive therapist who understands student life and can help you resolve your issues and succeed in your academic goals.

  • To get started, visit or call 1-800-225-0634.
  • Your device can be a computer with a microphone and video camera, a tablet like an iPad, or even a smart phone. 
  • Your therapist will send you a link to download secure video. They will help you get started. It usually takes just a minute!

If you require a private space to access time with iHope, please contact the Business Office and we will arrange a space for you at the Health Service. Your iHope therapist will work with you to make sure the sessions are arranged to fit your schedule. 

DISCLAIMER: All referrals to counseling professionals made by BetterHelp and iHope are not, and should not be treated as, referrals by Tufts University Health and Wellness.  BetterHelp and iHope have confirmed all counseling professionals available through their service/website are board certified, licensed counselors, residing in the U.S.  Tufts University is not responsible for the professional services rendered by those counseling professionals and is not responsible for their availability. Those counseling professionals will not refer your healthcare matter back to Tufts University Health and Wellness and will not share any personal health information with Tufts University Health and Wellness unless you make a specific written request in accordance with applicable law. 

If you are a UnitedHealthcare StudentResources member, there is no consultation fee for using BetterHelp; others will be charged $200 per month.

By choosing to use the services rendered by BetterHelp and iHope, you acknowledge and agree to the terms of this Disclaimer.