Contact Us

Telephone: 617-627-2000
Fax: 617-627-3987

Hours & Location

Financial Services is supported by Student Services, open Monday - Friday, 9 a.m. - 5 p.m.

Financial Aid drop-in hours are Mondays from 12 - 2 p.m. and Thursdays from 2 - 5 p.m.  We are located in Dowling Hall, 419 Boston Avenue, Medford MA 02155.

How to Get Help

The staff of Student Financial Services is here to help you understand billing and financial aid.

Your first contact should be the specialists in Student Services who are trained to answer most questions you may have about billing, loans, refund requests, and financial aid issues. If they cannot answer your question, your call or email will be forwarded to the appropriate member of our staff.

If you have a question or need assistance, you can utilize our online resources or contact us by email, over the phone, or in person as explained below.

Log in to SIS

You can track financial aid documents, view past and present financial aid awards, view your account balance and billing activity, confirm loan payments to your account, view past and current eBill statements, and request a refund by logging in to your SIS account.

Frequently Asked Questions Page

Answers to many common billing and financial aid questions about different types of aid, Work-Study, award letters, bills, and requesting refund can be found on our website's FAQ page.

Contact or Visit Student Services

You can contact the specialists in Student Services with specific questions related to your student account by email or phone. They are trained to answer most billing, loan, refund request, and financial aid questions. If you need to make a payment, hand in financial aid documents, or would like to review your student account in person, you can visit the Student Services Desk in Dowling Hall.

Drop Off and Pick Up Forms

If you have a billing or financial aid form that needs to be filled out (for sibling verification, a scholarship, veteran’s benefits, tax filing, etc) you can drop it off at the Student Services Desk in Dowling Hall. It will be forwarded to the appropriate party for completion, and should be available for pickup within two business days.

Meet with Your Financial Aid Counselor

To meet with your finanical aid counselor to have an in depth conversation about your financial aid award or options for financing the payment of your bill, you can visit during Financial Aid drop-in hours on Mondays from 12 -2 p.m. or Thursdays from 2 - 5 p.m.  

You can also schedule a phone or in-person appointment by calling Student Servcies at 617-627-2000, or by clicking on your counselor's name below. Appointments are for current Tufts students and Tufts alums only. Prospective students should direct questions to the appropriate Admissions' Office. 

All graduate and postbac students are assigned to Sheila Hoffstedt. Undergraduate counselor assignments are generally based on the student's last name: