Request a Refund

You can receive a refund from your student account when a valid credit balance exists due to overpayment. We issue refunds to students electronically through BankMobile.

Refund Policies

  • If the amount of your credit balance consists of an expected source of funding, such as an expected Direct Loan or an expected state or Pell Grant, your refund will not be processed until those funds are received.

  • Refund requests will not be processed until classes commence for the semester.

    • If you submit a refund request before the start of the semester, approved refunds will be deposited 7-10 business days after the start of classes.

    • If you submit a refund request after the start of the semester, approved refunds will be deposited 7-10 business days from the date of your refund request.

  • You will only receive a refund check in the mail if you have not enrolled in electronic refund and designated a bank account to receive electronic funds. Please note that paper checks may take up to 21 days to be issued from BankMobile.

  • If you are making payments through a Tuition Payment Plan no refunds will be given until all payments are received for the semester.

Set Up Your Electronic Refund Account

You Will Need:

  • Green envelope from BankMobile

    • Contains a personalized refund code

    • If you did not receive a green envelope please let us know

  • Your personal bank account information (account number and routing number)

Your refund account can be set up directly through BankMobile and you can choose from several refund options.  

To view our institution’s contract with BankMobile, a Division of Customers Bank, click here:

Request Your Tufts Refund

Steps to request your refund:

Title IV Authorization

Federal regulations require that we refund to you all federal aid in excess of allowable charges.  However, we recommend that you sign your Title IV authorization in order for us to apply your federal aid (PELL Grants, SEOG, Perkins Loans, Federal Direct Loans, Parent PLUS Loans, Graduate PLUS loans) to all of your charges. Granting this authorization will help prevent outstanding balances from remaining on your account after a refund is processed.

Allowable charges include: tuition, mandatory fees, and room and board that is contracted through Tufts University.

Charges requiring your authorization include: medical insurance, parking fines, library fines and other miscellaneous charges.

To complete your Title IV authorization:

  • Log in to your SIS account

  • Select the Bills & Balances tab

  • Click on the Title IV waiver (authorization) and follow the steps listed in SIS

Please note: Title IV authorization is not mandatory, but once granted, it will last throughout your time at Tufts. The authorization can be revoked at any time.

Title IV Example:

You are billed $15,000 in tuition and mandatory fees as well as a health insurance charge for $2,000. Your total charges are $17,000.

You receive federal aid in the amount of $17,000.

If you have NOT given Title IV authorization, you will be issued a refund of $2,000. However, you will now owe Tufts $2,000 to pay for your health insurance. With Title IV authorization, we will apply the funds automatically and  your account balance would be $0.