Support Services and Policies

Health Service will not see students on a walk-in basis and will not provide exam excuse notes until further notice. If you are ill on the day of an exam, you should stay home if the class is in-person. If you are on-campus and need medical attention, please call Health Service to schedule an appointment. Review your course syllabus for policies surrounding missed exams and their impact on overall grading. Contact your instructor prior to the exam to let them know you are sick and not able to participate in the exam when scheduled. Work with them to explore alternative options. If you have medical documentation from an off-campus healthcare provider, please give it to your Advising Dean instead of your instructor.

Students having any issues with implementation of this policy, or problems making up work missed due to illness, should contact their Advising Dean for assistance.

Faculty: See "When Students Get Sick"

For your convenience, Health Service can provide you or a third party with copies of your protected health information.

Currently Enrolled Students Requesting Immunization Records

If you are a present student and need copies of your immunization records, please access the Patient Portal at go to the “Immunizations” tab and click on the green “print” button on the page.

Currently Enrolled Students Requesting Copies of Medical or Counseling Records

If you are a present student and need copies of your medical or counseling records, please access the Patient Portal and go to the “Forms” tab and click on the “Release of Information” form. Complete the information requested. Then send us the form by going to the “Upload” section of the Patient Portal and uploading your document.  We will send your records back to you via the Patient Portal in pdf format.

If you are a present student and need copies of your medical records, please access the Patient Portal, go to the “Messages” tab and send your request to “General Services” inbox including what information you need from your medical record. We will send your medical record request back to you via the Patient Portal in pdf format.

Past Students

If you are a past student and need copies of your medical records, complete and sign our Authorization to Release Medical Records form.

Send your request via one of the following options:

• Email to HealthServices@tufts.edu
• fax to Health Service at 617-627-3592 or CMHS at 617-627-3019
• mail to Tufts University Health Service, 124 Professors Row, Medford, MA 02155 OR Tufts University Counseling and Mental Health Service at 120 Curtis Street, Medford, MA 02155
• Bring it to the front desk in Health Service (124 Professors Row) or CMHS (120 Curtis St)

In order to process the request, it MUST include:

• Name of student
• Tufts I.D. #
• Address and Telephone #.
• year entered and year graduated
• Specifically what you need from your record
• Where to send or fax the information
• The request MUST be signed by the patient.

If you want to update your information in the electronic medical record (EMR), please update your information in SIS.  Once SIS is updated, the information will transfer to the EMR overnight.  

Click here for more information on how to update your legal name in other electronic services across Tufts.

Click here for more information on how to update your preferred name in other electronic services across Tufts.

Some personal information is protected and won’t change automatically

We protect certain information in your health record. This means it won’t be updated automatically from or SIS during the nightly system update.

These protected fields include:

• Legal Sex/Sex assigned at birth
• Gender identity
• Pronouns
• Phone number
• Email address

We do this to give you control over how your identity and contact information appear in your health record.

How to update these fields:

1. Log in to your Patient Portal.
2. Click your name in the top right corner.
3. Select “Edit Your Profile.”
4. Make your changes and save.

Important:
If you update any other fields (ones that are not protected), your changes will be replaced overnight by the information from SIS.

If you need assistance with updating information in your Patient Portal or electronic medical record, you can send us a message to General Services inbox via the Patient Portal.    

As part of our Office's mission to help you enhance and maintain your health we understand that also means being able to communicate with your parents, families and guardians. In order to better support the needs of both students and families we offer translation and interpreter services in over 200 languages through Protranslating for those who have questions, concerns or simply want to connect with our office. To request translation or interpreter services please contact our Business Office at 617-627-3350.

翻译服务 (Chinese)

帮助您提高和保持健康体魄是我们的使命之一，我们明白这也意味着需要和您的父母、家庭和监护人沟通。如果您有任何问题、疑虑或是想与我们联系，Protranslating 公司可为大家提供200多个语种的翻译服务，以更好地满足学生和家庭的需求。若需翻译服务，请与我们的商务部门联系，电话：617-627-3350.

Services de traduction (French)

Dans le cadre de sa mission, laquelle consiste à vous aider à améliorer et à maintenir votre santé, notre bureau est conscient de l'importance de pouvoir communiquer avec vos parents, vos familles et vos tuteurs. Afin de mieux répondre aux besoins des étudiants et de leurs familles, nous proposons donc, par l'entremise de Protranslating, des services de traduction dans plus de 200 langues pour tous ceux qui ont des questions, des préoccupations ou tout simplement souhaitent communiquer avec notre bureau. Pour demander des services de traduction, veuillez contacter notre bureau au 617-627-3350.

Übersetzungsdienste (German)

Als Teil unseres Anliegens, Ihre Gesundheit zu verbessern und zu erhalten, verstehen wir, wie wichtig es dabei ist, mit Eltern und Familienangehörigen in Verbindung bleiben zu können. Zur besseren Unterstützung der Studierenden und ihrer Familien bieten wir durch Protranslating Übersetzungsdienste für mehr als 200 Sprachen an, falls sie Fragen oder Sorgen haben oder einfach nur mit uns sprechen möchten. Um die Übersetzungsdienste in Anspruch zu nehmen, wenden Sie sich bitte an unser Geschäftsbüro unter der Telefonnummer 617-627-3350.

Servizi di traduzione (Italian)

Parte della missione del nostro Ufficio è far sì che tu possa migliorare e mantenere la salute. Capiamo pertanto l’importanza di poter comunicare con genitori, familiari e tutori. Al fine di soddisfare al meglio le esigenze di studenti e famiglie, offriamo servizi di traduzione in oltre 200 lingue tramite Protranslating per chiunque abbia domande, dubbi o voglia semplicemente rivolgersi al nostro ufficio. Per richiedere servizi di traduzione contattare il nostro Ufficio commerciale al 617-627-3350.

번역 서비스 (Korean)

모든 학생의 건강 관리 및 향상이 최우선 사항인 만큼 저희는 학부모, 가족 및 보호자와의 원할한 의사 소통 또한 아주 중요하다는 점을 잘 이해하고 있습니다. 학생 당사자와 가족의 필요를 돕기위해, 문의 또는 우려 사항이 있으신 경우, 저희는 전문 번역 업체인 Protranslating 에 의뢰하여 200여 이상의 언어로 번역 서비스를 제공해 드리고 있습니다. 번역 의뢰를 원하시면 저희 사무실(전화: 617-627-3350)로 연락해 주시기 바랍니다.

Servicios de traducción (Spanish)

Como parte del objetivo de nuestra Oficina para ayudarle a mejorar y mantener su salud, entendemos la importancia de la comunicación con sus padres, familiares y tutores. A fin de brindar un mejor apoyo a las necesidades tanto de los estudiantes como de sus familiares, ofrecemos servicios de traducción en más de 200 idiomas a través de Protranslating a quienes tengan preguntas, inquietudes o simplemente deseen comunicarse con nuestra oficina. Para solicitar servicios de traducción, comuníquese con nuestra Oficina Comercial al 617-627-3350.