AS&E Students
Arts and Sciences, Engineering, SMFA at Tufts
TUFTS.EDU
AS&E Students
Arts and Sciences, Engineering, SMFA at Tufts
Health Service

Health Service Policies

Medical Illness Documentation Policy

Health Service will not see students on a walk-in basis and will not provide exam excuse notes until further notice. If you are ill on the day of an exam, you should stay home if the class is in-person. If you are on-campus and need medical attention, please call Health Service to schedule an appointment. Review your course syllabus for policies surrounding missed exams and their impact on overall grading. Contact your instructor prior to the exam to let them know you are sick and not able to participate in the exam when scheduled. Work with them to explore alternative options. If you have medical documentation from an off-campus healthcare provider, please give it to your Advising Dean instead of your instructor.

Students having any issues with implementation of this policy, or problems making up work missed due to illness, should contact their Advising Dean for assistance.

Faculty: See "When Students Get Sick"  

Obtaining Medical or Counseling Records

For your convenience, Health Service can provide you or a third party with copies of your protected health information.

Currently Enrolled Students Requesting Immunization Records

If you are a present student and need copies of your immunization records, please access the Patient Portal at go to the “Immunizations” tab and click on the green “print” button on the page.

Currently Enrolled Students Requesting Copies of Medical or Counseling Records

If you are a present student and need copies of your medical or counseling records, please access the Patient Portal and go to the “Forms” tab and click on the “Release of Information” form. Complete the information requested. Then send us the form by going to the “Upload” section of the Patient Portal and uploading your document.  We will send your records back to you via the Patient Portal in pdf format.

If you are a present student and need copies of your medical records, please access the Patient Portal, go to the “Messages” tab and send your request to “General Services” inbox including what information you need from your medical record. We will send your medical record request back to you via the Patient Portal in pdf format.

Past Students

If you are a past student and need copies of your medical records, complete and sign our Authorization to Release Medical Records form.

Send your request via one of the following options:

  • Email to HealthServices@tufts.edu
  • fax to Health Service at 617-627-3592 or CMHS at 617-627-3019
  • mail to Tufts University Health Service, 124 Professors Row, Medford, MA 02155 OR Tufts University Counseling and Mental Health Service at 120 Curtis Street, Medford, MA 02155
  • Bring it to the front desk in Health Service (124 Professors Row) or CMHS (120 Curtis St)

In order to process the request, it MUST include:

  • Name of student
  • Tufts I.D. #
  • Address and Telephone #.
  • year entered and year graduated
  • Specifically what you need from your record
  • Where to send or fax the information
  • The request MUST be signed by the patient.

Preferred Name Change

If you want to update your information in the electronic medical record (EMR), please update your information in SIS.  Once SIS is updated, the information will transfer to the EMR overnight. You can also update your legal name and/or update your preferred name in other electronic services across Tufts.

Some personal information is protected and won’t change automatically.

We protect certain information in your health record. This means it won’t be updated automatically from or SIS during the nightly system update.

These protected fields include:

  • Legal Sex/Sex assigned at birth
  • Gender identity
  • Pronouns
  • Phone number
  • Email address

We do this to give you control over how your identity and contact information appear in your health record.

How to update these fields:

  1. Log in to your Patient Portal.
  2. Click your name in the top right corner.
  3. Select “Edit Your Profile.”
  4. Make your changes and save.

Important:
If you update any other fields (ones that are not protected), your changes will be replaced overnight by the information from SIS.

If you need assistance with updating information in your Patient Portal or electronic medical record, you can send us a message to General Services inbox via the Patient Portal.