Mental Health Emergencies

Counseling and Mental Health Service

Reaching out for help when needed is crucial. Do not worry alone. The following information is designed to serve as a guide whether you have a serious concern for your own safety or for someone you care about.

Call CMHS at 617-627-3360.

Monday – Friday, 9:00 a.m. – 5:00 p.m. (Office Hours): 

Call CMHS and tell them it is an emergency.

Weekends, Holidays, and Mon – Fri, 5 p.m. - 9:00 a.m. (After Hours): 

Contact the Counselor on Call by calling CMHS and following the prompts.

Mental health emergencies include, but are not limited to:

  • Thoughts of suicide
  • Suicidal intentions, making suicidal statements, or suicide attempts
  • Impulses to hurt yourself
  • Severe mental confusion or disorientation
  • Incoherent or disjointed speech
  • A loss of contact with reality, including hearing or seeing things that are not there and/or ideas or beliefs that are not realistic
  • Extreme panic
  • Demonstrated inability to care for oneself
  • Have just been a victim of violence or assault

If someone you know says they are feeling suicidal:

  • Do not leave the person alone
  • Take any reference to suicide seriously
  • Get help right away

Crisis Resources

  • In addition to calling CMHS and following the prompts, you can also call Tufts Public Safety (to be connected to the Counselor on Call): 617-627-3030
  • Click to Chat: Lifeline Crisis Chat of the National Suicide Prevention Lifeline
  • The JED Foundation's National Suicide Prevention Lifeline: 1-800-273-TALK(8255)
  • The Trevor Project Lifeline for LGBTQ Youth: 1-866-488-7386