Contact Us


124 Professors Row
Medford, MA 02155

  • For immunization questions, write to "Immunization Reviewer"
  • For general questions and referrals, write to "General Services"
  • For travel abroad questions, write to "Travel Abroad Clinician"

Business Office Hours

  • Mondays to Fridays: 9 a.m. to 4 p.m. except holidays.
For questions about enrollment, eligibility or other service:

Email the Insurance coordinator at or contact UnitedHealthcare Student Resources at (888) 224-4752

For questions about coverage:

When you call the insurance company, you are talking to someone at a call center who may not be able to help you as well as the person we deal with directly. Contact the Insurance Coordinator at for assistance.

For questions about an insurance bill:

Please contact the insurance coordinator at Insurance bills can be confusing. Sometimes, hospitals send statements explaining the entire charge called an EOB (explanation of benefits). This is not always what you owe, but it can be distressing. We can review it and make calls on your behalf.

For questions about specific claims or claims payment:

Please contact UnitedHealthcare, or (888) 224-4752. If you still have questions, contact the insurance coordinator via email at


Ruth Aguila, Insurance Coordinator