Contact Us


124 Professors Row
Medford, MA 02155

Send a Patient Portal Message to:

  • For immunization questions, write to "Immunization Reviewer"
  • For insurance and billing questions, write to the "Business Office"
  • For general questions and referrals, write to "General Services"
  • For travel abroad questions, write to "Travel Abroad Clinician"

Business Office Hours

  • Mondays to Fridays: 9 a.m. to 4 p.m. except holidays.
For questions about enrollment, eligibility or other service:

Call Health Service, Business Office, 617-627-3350.
UnitedHealthcare, (888) 224-4752

For questions about coverage:

When you call the insurance company, you are talking to someone at a call center who may not be able to help you as well as the person we deal with directly. Come to the Business Office with your concern and the we will help you.

For questions about an insurance bill:

Please come and see us at the Business Office. Insurance bills can be confusing. Sometimes, hospitals send statements explaining the entire charge called an EOB (explanation of benefits). This is not always what you owe, but it can be distressing. We can review it and make calls on your behalf.

For questions about specific claims or claims payment:

Please contact UnitedHealthcare, or (888) 224-4752. If you still have questions, contact the Business Office at Health Service at 617-627-3350 or via email at


Ruth Aguila, Insurance Coordinator
Kathy Breen, Patient Service Coordinator
Karen Correnti, Front Desk/Receptionist
Cecile Fagan, Administrative Assistant

Amy Solano, Medical Office/EMR Coordinator