Contact Us


124 Professors Row
Medford, MA 02155


Business Office Hours:
Mon, Tue, Thus, Fri- 9am to 5pm
Wed- 10:30am to 5pm

For questions about enrollment, eligibility or other service:

Call Health Service, Business Office, 617-627-3350.

UnitedHealthcare, (888) 224-4752

For questions about coverage:

When you call the insurance company, you are talking to someone at a call center who may not be able to help you as well as the person we deal with directly. Come to the Business Office with your concern and the we will help you.

For questions about an insurance bill:

Please come and see us at the Business Office. Insurance bills can be confusing. Sometimes, hospitals send statements explaining the entire charge called an EOB (explanation of benefits). This is not always what you owe, but it can be distressing. We can review it and make calls on your behalf.

For questions about specific claims or claims payment:

Please contact UnitedHealthcare, or (888) 224-4752. If you still have questions, contact the Business Office at Health Service at 617-627-3350.

Contact Info:

Susan Keating, Insurance Coordinator: 617-627-5176


Susan Keating, Insurance Coordinator
Amy Solano, Medical Office/EMR Coordinator
Cecile Fagan, Administrative Assistant
Karen Correnti, Billing Clerk