Meet Ellie - Our New Artificial Intelligence Chatbot

Ellie has been trained to help you with questions related to Student Records, Registration, Financial Aid, Billing and Residential Life. Fletcher community members looking for support with their student records and courses should connect with The Fletcher School Registrar’s office.

We understand that waiting for a response by phone or email can sometimes be inconvenient, especially when our office is unavailable. Ellie is here to help by providing quick access to information and answers whenever you need them.

Ellie is:

• A great option for questions outside of regular business hours.
• Ideal for quick questions and related responses for the topics Ellie knows best.
• A great time saver when searching our websites.
• Available 24/7.

Ellie is Not:

• Replacing our in-person teams. You can continue to call and email Student Services. A member of our team will personally respond. Ellie is an addition to our existing services.
• Able to access your student records or personal information. This may limit some of Ellie’s responses, but you can feel confident your personal and student information remains confidential and secure.
• Perfect. Our team has worked tirelessly to ensure Ellie understands Tufts sources of data, but we all make mistakes.   Remember to double-check critical deadlines and academic policies on official Tufts pages.
• Storing or using your conversations to build a profile about you. Chat logs are used to improve Ellie's responses over time and are retained for quality review. Authorized staff may review conversation logs to ensure responses are accurate and to investigate technical issues.
• For sharing sensitive personal information. Please do not share information such as your social security number, health information, or financial account details.

Good Questions for Ellie:

• What is the add/drop deadline?
• When should I apply for Financial Aid?
• Do I have to apply for Financial Aid every year I am enrolled at Tufts?
• When is my bill due?
• What are my options for paying my bill?
• As an international student, am I eligible for Financial Aid?
• How do I request a transcript?
• How do I apply for graduation?

Be Sure to Provide Your Feedback:

Your feedback is important to us. We want to make sure Ellie is working to meet your needs.  At the end of your interaction with Ellie, you will be prompted to answer 2 quick questions.  One checkbox for rating your experience and a text area to provide a quick sentence regarding why you chose that rating. All responses are anonymous unless you choose to share your email with us. Staff will review both user feedback and conversations with Ellie to identify opportunities for improvement and investigate instances where Ellie may have provided incomplete, unclear, or incorrect information. Providing your email address is optional, but it allows us to follow up with you if needed.

Start Chatting with Ellie:

Look for the floating chat icon to begin chatting.