Help and Contacts
If you have questions about your student health insurance, need help with enrollment or waivers, or aren’t sure where to turn, we’re here to help. Below you’ll find emergency contacts, support resources, and guidance for every situation.
Emergencies & Urgent Care
For life-threatening medical emergencies, call 9-1-1 or go to the nearest emergency room.
For urgent medical or mental health needs that cannot wait until regular business hours, visit the Health Service website for 24/7 contact information.
Who to Contact (Enrollment, Waivers, General Questions)
Medford/Somerville Campus Students
For help with enrollment, waivers, plan details, and general questions:
Boston and Grafton Campus Students
For help with enrollment, waivers, plan details, and general questions:
- Contact the Student Advisory & Health Administration (SAHA) Office: Contact SAHA
Financial Assistance
These offices can help with insurance costs, medical bills, and unexpected expenses:
Undergraduate and General Graduate Students (Medford Campus)
- Contact Financial Services
Graduate Students – Arts & Sciences or Engineering
- Learn more: Scholarships and Aid
- Email: gradserve@tufts.edu
Fletcher School PhD Students
- Learn more: Building Your Financial Plan
FIRST Resource Center
International Center
UnitedHealthcare StudentResources (UHCSR)
For questions about claims, coverage, or finding in-network providers:
- Website: uhcsr.com/tufts
- Log in to your UHCSR account to view claims, download your insurance card, or search for providers.
Appointing a Personal Representative
If you’d like someone else (like a parent, family member, or trusted friend) to speak to UHCSR about your insurance or medical bills on your behalf, you’ll need to fill out a Personal Representative form. Without this form, UHCSR cannot share your private information with anyone else. Learn more about how to designate a personal representative.
Helpful Resources
These tools and guides can help you understand your health insurance, navigate the U.S. healthcare system, and advocate for yourself if you run into billing or coverage issues.
Understanding Your Plan
- How to Use Your Plan: Learn where to get care, find providers, and understand your benefits.
- Costs, Deadlines & Policy Dates: See the current premium, billing schedule, and coverage dates.
- Waiving or Enrolling: Step-by-step guidance on how to opt in or out of the plan.
- Understanding SHIP: Learn more about the Tufts Student Health Insurance Plan.
Learn About U.S. Health Care
- Video: Health Insurance in the US — Overview of health insurance basics.
- Video: The US Healthcare System for International Students — How the system works, designed for international students.
Advocacy and Support
- Fight Health Insurance: Free appeal writing tool if your insurance denies a claim.
- Dollar For: Nonprofit that helps you apply for hospital financial assistance programs to reduce or eliminate your medical bills.