Accommodation Procedures and Policies

Grievance Process

If a Tufts University student believes that they have had a request for accommodation denied by a StAAR staff member based on a failure of judgment, failure of process, or failure of information, the student has the right to seek an appeal.

Informal Appeals

Informal appeals will be heard by the Associate Dean of the StAAR Center.

Prior to initiating an informal appeal, the student should contact the Dean of the StAAR to discuss their concerns about the denied accommodation. The dean has the responsibility to consider the student’s request and respond to the student’s concerns in a timely manner.

Formal Appeals

Formal Appeals will be heard by the Academic Dean (academic concerns) or Dean of Student Affairs (non-academic concerns).

If the student remains unsatisfied after an informal appeal has been sought out, they may make a formal appeal through the Dean of Student Affairs Office. In order to file a formal appeal with the Dean of Student Affairs Office, the student must provide a written request for an appeal based on the individual’s belief of StAAR Center’s failure to accommodate based on either judgment or process, (not based on a lack of information). The Dean of Student Affairs Office will review the request in a timely manner to discuss the appeal.

If the student remains unsatisfied after an informal appeal has been sought out, they may make a formal appeal to the Dean of Academic Affairs.

To file a formal appeal, the student must provide a written request for an appeal based on the individual’s belief of the StAAR Center’s failure to accommodate. The appeal representative will review the request in a timely manner to discuss the appeal.

Formal Complaints

Formal Complaints will be heard by the Office of Equal Opportunity.

A student who has failed to achieve satisfactory resolution through the appellate processes may file a complaint with the Tufts University Office for Equal Opportunity (OEO). Students follow the procedures established by the OEO and should contact the OEO at: 

196 Boston Avenue
3rd Floor, Suite 3800
Medford Campus- Medford, MA 02155
Phone: (617) 627-3298
Fax: (617) 627-3150

oeo@tufts.edu

    StAAR Accessibility Services Handbook

    The guidelines, policies and procedures that appear in the StAAR Handbook were in effect at the time of its original posting on the StAAR website. The information in this handbook is subject to change at any time. 

    Digital Accessibility Policies

    Tufts is committed to making all online content available to all people. For more information on our Digital Accessibility Policies please click the appropriate links below:

    Physical Accessibility Policy

    Tufts is committed to ensuring physical access to our community.

    • Medford Campus Accessibility Map
    • Tufts asks that you help us identify access barriers. Please use this form to report a barrier. A Tufts official will review the situation promptly.