Contact Us

COVID-19 Update (5/18/22): The Financial Aid office will remain open throughout Summer 2022. Although our physical office is closed right now, our virtual office is available by email, phone, and Virtual Office Hours. We are open Monday - Friday, 10 a.m. - 5 p.m. ET.

Hours & Location

Financial Services is supported by Student Services, which is open Monday - Friday, 10 a.m. - 5 p.m.

Financial Aid Virtual Office Hours on Zoom are available Mondays 12 p.m. - 2 p.m. and Thursdays 1 p.m. - 4 p.m. During those hours you can click here to log in and connect to your financial aid counselor.

Phone appointments are available. Instructions for setting a meeting with your counselor can be found below.

We are located in Dowling Hall, 419 Boston Avenue, Medford MA 02155.

How to Get Help

The staff of Student Financial Services is here to help you understand billing and financial aid:

  • Your first contact should be the specialists in Student Services who are trained to answer most questions you may have about billing, loans, refund requests, and financial aid issues.
  • If they cannot answer your question, your call or email will be forwarded to the appropriate member of our staff.

If you have a question or need assistance, you can utilize our online resources or contact us by email or over the phone as explained below.

Log in to SIS

You can track financial aid documents, view past and present financial aid awards, view your account balance and billing activity, confirm loan payments to your account, view past and current eBill statements, and request a refund by logging in to your SIS account.

Frequently Asked Questions Page

Answers to many common billing and financial aid questions about different types of aid, Work-Study, award letters, bills, and requesting refund can be found on our website's FAQ page.

Contact Student Services

You can contact the specialists in Student Services with specific questions related to your student account by email or phone. They are trained to answer most billing, loan, refund request, and financial aid questions. If you need to make a payment, submit financial aid documents, or would like to review your student account, you can contact Student Services for assistance.

Submit and Receive Forms

If you have a billing or financial aid form that needs to be filled out (for sibling verification, a scholarship, veteran’s benefits, tax filing, etc) you can contact Student Services for assistance.

Speak to Your Financial Aid Counselor

Newly admitted students with questions about their financial aid should call Student Services at 617-627-2000 or email  

If you are a current student you can meet with your financial aid counselor to have an in depth conversation about your financial aid award or options for financing the payment of your bill, you can schedule a phone appointment by calling Student Services at 617-627-2000, or by clicking on your counselor's name below. Appointments are for current Tufts students and Tufts alums only. Prospective students should direct questions to the appropriate Admissions' Office. 

All Arts and Sciences, Engineering, and SMFA graduate and postbac students, Fletcher School students, and undergraduate student counselor assignments are generally based on the student's last name:

  • All AS&E and SMFA Graduate and Postbac Students, and Fletcher School Students: assigned by Last Name to counselors below
  • All BFA Students who matriculated prior to Fall 2017: Shaun Thomas
  • BA, BS, Combined Degree, and new BFA Students A-C: Sarah Emmons
  • BA, BS, Combined Degree, and new BFA Students D-I: Shaun Thomas
  • BA, BS, Combined Degree, and new BFA Students J-MWenimo Poweigha
  • BA, BS, Combined Degree, and new BFA Students N-R: Ilene Coddon
  • BA, BS, Combined Degree, and new BFA Students S-Z: Alicia Bermudez
  • All SMFA Diploma Students: Shaun Thomas
Student Loan Repayment & LRAP

For questions about repaying your student loans or about the Tufts Loan Repayment Assistance Program (LRAP) please contact our Loan Repayment Administrator:

Administrator: Matthew Reardon


Phone: 617-627-4440

Fax: 617-627-3987

Address: Tufts University, Dowling Hall - 760B, 419 Boston Ave. Medford, MA 02155

To set up a meeting you can call 617-627-2000, email, or book a meeting yourself online at