Counseling and Mental Health Service
CMHS is open 9-5, Mondays through Fridays. As a behavioral healthcare facility, masks are required inside our building.
Call us at 617-627-3360 to schedule an appointment. Some appointments can also be scheduled online.
Schedule a 15-minute Ask a Counselor Telephone Consultation
Schedule a Virtual or In-Person Individual Counseling Appointment
SMFA students who want to be seen in person at the SMFA need to call us to schedule an in-person appointment.
If you don’t see what you are looking for online and for all other appointments, please call us at 617-627-3360. We offer a range of free services to undergraduates as well as to graduate students who have paid the Health & Wellness fee.
Diversity Statement and Mission
We believe in dignity, respect, and affirmation for all.
CMHS is committed to helping prevent and address behavioral and mental health challenges that may become impediments to students’ academic and personal goals. Our diverse clinical team delivers high-quality mental health services to facilitate personal growth and wellbeing and to promote resiliency, self-acceptance, and interpersonal effectiveness.
We value the uniqueness of each individual, recognize the centrality of culture and relationships in human development, and respect and embrace human diversity in all its forms, including racial, ethnic and national backgrounds, sexual orientation, gender identity, mental and physical ability, language, age, spiritual belief, and socioeconomic status. We are committed to an inclusive environment in which we provide affirming care to our diverse student body.
In addition to providing direct services to students, we devote significant resources to outreach in the Tufts community, providing students with the information and access they need to prevent or mitigate crises. We extend these resources to every department on campus, and we provide extensive training and consultation throughout the Tufts community, assisting everyone who has contact with students in recognizing and responding effectively to those in distress.
Safety and Respect
We provide a space in which everyone in the Tufts community can feel safe, valued, and respected. Our staff seeks to promote and affirm diversity in its broadest sense.
We recognize that mental health practices have a history of prejudice and discrimination based on sex, gender identity and expression, ethnicity, race, sexual/affectional orientation, age, physical and mental abilities, size, religious beliefs, and socioeconomic class. Such discrimination affected the way mental health issues were defined and the way people received care. Hence, we are driven by a responsibility to work toward the recognition and elimination of prejudicial attitudes and practices.
We are staffed by professionally trained counselors who have expertise and experience in working with college students and who take a holistic approach to each student, valuing each person's unique identity. As the goals of increasing awareness and working to eliminate biases are ongoing processes, we engage in regular and ongoing staff trainings and discussions of bias and inclusion as they pertain to our work. In this way, we strive to maintain an atmosphere of openness and trust in which it is safe to explore and discuss all of one’s experiences and concerns.
Counseling is most effective when you feel comfortable speaking openly with your counselor. We care about protecting your privacy, and we abide by current codes of professional ethics as well as by state and federal laws protecting your private health information. No information about your contact with CMHS is available to anyone outside of Health Services without your written permission. This includes university personnel, parents, family members, friends, or outside agencies.
Exceptions to Confidentiality
If we deem it necessary to protect you or someone else from physical harm, we are legally obligated to take steps to help prevent the harm from happening. In a situation such as this, your counselor may need to contact your family and/or university officials. Other exceptions include the following:
- If you provide information indicating child or elder abuse
- In the event of a psychiatric hospitalization
- In the event of a court order
The CMHS Client Rights and Responsibilities and Informed Consent Statement summarizes of your rights based on the Massachusetts law called The Patient's Bill of Rights. It explains confidentiality and briefly describes how to get the most out of your counseling experience as well as what to expect from counseling. When you schedule a new appointment at CMHS, you will receive this form to consent to counseling.
When you want to give us permission to speak with another person, office, or agency on your behalf, please complete the CMHS Release of Information Form.
Cost and Eligibility
Undergraduate and Graduate Students
All currently enrolled full-time students as well as currently enrolled part-time students who have paid the Health and Wellness fee are eligible for services through CMHS. This means you are eligible for an initial appointment in which a CMHS counselor will assess your needs and will talk with you about your concerns, making recommendations for follow-up treatment. Your counselor might suggest a referral to a therapist in the community as the follow-up treatment plan.
Counseling sessions are free of charge for eligible students. Psychiatry services may carry a fee, as outlined below:
- Initial evaluation: no charge
- Most medication follow-up visits (20-30 minutes) are billed at $100/visit
- For students enrolled in Tufts Student Health Insurance, psychiatry visits are covered in full.
- For other health insurance plans, we do not bill your insurance directly but will send you an itemized medical bill to submit to your insurance company for reimbursement, if requested.
- Concerns about payment should not be a barrier to seeking needed treatment. Please let your referring counselor know if you will have trouble paying the fee for psychiatric services.
Staff and Faculty
Staff and faculty are not eligible for services at CMHS. If you are looking for mental health services, consider the following options:
- Contact All One Health, the Tufts University Employee Assistance Program (EAP) at 1-800-451-1834 (TTY users please use Relay). This is a confidential, short-term counseling and referral service provided to employees without charge by Tufts University. It is staffed by licensed, professional counselors, who can assist employees and their family members with any type of personal problem. Offices are located throughout the U.S.
- Call your primary care physician or your health insurance customer service representative for a referral to a mental health practitioner.