Contact Financial Services

• Email: studentservices@tufts.edu
• Telephone: 617-627-2000
• Fax: 617-627-3987

Financial Services is supported by Student Services, which is open Monday - Friday, 10 a.m. - 5 p.m. We are located in Dowling Hall, 419 Boston Avenue, Medford, MA 02155.

Instructions for setting a meeting with your counselor can be found below. 

The staff of Student Financial Services is here to help you understand billing and financial aid:

• Your first contact should be the specialists in Student Services who are trained to answer most questions you may have about billing, loans, refund requests, and financial aid issues.
• If they cannot answer your question, your call or email will be forwarded to the appropriate member of our staff.

If you have a question or need assistance, you can utilize our online resources or contact us by email or over the phone as explained below.

Log into SIS

You can track financial aid documents, view past and present financial aid awards, view your account balance and billing activity, confirm loan payments to your account, view past and current eBill statements, and request a refund by logging in to your SIS account.

FAQs

Answers to many common billing and financial aid questions about different types of aid, Work-Study, award letters, bills, and requesting refunds can be found on our website's FAQ page.

Contact Student Services

You can contact the specialists in Student Services with specific questions related to your student account by email or phone. They are trained to answer most billing, loan, refund request, and financial aid questions. If you need to make a payment, submit financial aid documents, or would like to review your student account, you can contact Student Services for assistance.

Speak to Your Financial Aid Counselor

If you are a newly admitted or current student you can meet with your financial aid counselor to have an in-depth conversation about your financial aid award or options for financing the payment of your bill. Meetings are for admitted and current Tufts students only. Prospective students should direct questions to the appropriate Admissions Office. 

All Arts and Sciences, Engineering, and SMFA graduate and post-bacc students, and Fletcher School students are assigned to Paula Bernal-Bromley. All REAL program undergraduate students are assigned to Ilene Coddon. All other undergraduate student counselor assignments are based on the first letter of the student's last name (more details will be coming soon for the letters not currently assigned to a counselor):

• All AS&E and SMFA Graduate and Post-bacc Students, and Fletcher School Students: Paula Bernal-Bromley
• BA, BS, BFA, and Combined Degree Students A, B, D, F: Coming Soon
• BA, BS, BFA, and Combined Degree Students C: Christi Lipman
• BA, BS, BFA, and Combined Degree Students E, G-J: Shaun Thomas
• BA, BS, BFA, and Combined Degree Students K, T-Z: Alicia Bermudez
• BA, BS, BFA, and Combined Degree Students L, and all REAL program: Ilene Coddon
• BA, BS, BFA, and Combined Degree Students M-N: Wenimo Poweigha
• BA, BS, BFA, and Combined Degree Students O-S: Coming Soon

Please use the links above or below to schedule a meeting. 

Financial Aid Virtual Office Hours on Zoom are available for Undergraduate students Mondays 12 p.m. - 2 p.m. and Thursdays 1 p.m. - 4 p.m until October 11. During those hours you can click here to log in and connect to a financial aid counselor. You must use a Tufts Zoom account to access the meeting. Students, please log in with your credentials; feel free to bring parents or others to the meeting.

Student Loan Repayment & LRAP

For questions about repaying your student loans or about the Tufts Loan Repayment Assistance Program (LRAP) please contact our Loan Repayment Administrator, Matthew Reardon.
Email: lrap@tufts.edu
Phone: 617-627-4440
Fax: 617-627-3987
Address: Tufts University, Dowling Hall - 760B, 419 Boston Avenue, Medford, MA 02155

To set up a meeting you can call 617-627-2000, email lrap@tufts.edu, or book a meeting yourself online at https://calendly.com/matthewreardon